Pegues-Hurst Motor Company

Our RV was towed to Pegues-Hurst Motor Co by Isaacs Wrecker Service after the lug nuts came off the rear dually tires and the tires could not be put back on since the wheel studs were stripped. Even though the RV was a Mercedes-Benz chassis, the Ford dealership was willing to do the repairs. They ordered the needed parts including new wheels from a Mercedes-Benz dealer in Shreveport, LA on a Monday and had the RV ready for us on Friday. The owner, Jim Hurst, visited with us and told us what he thought caused the lug nuts to come off. He was very knowledgeable and friendly. Guy Brady, the heavy truck service manager, did an excellent job in following up with us and making arrangements for us to pick it back up. We would recommend doing business with this dealership to anyone. We are thankful for the great Texas hospitality that we received. Chad & Jennifer from Kansas

I had the vehicle scheduled for a month to have the factory recalls fixed and when we take the vehicle one of the servicemen tell us our parts didn't come in. What happened to calling the customer to let them know about this before they get there? Next issue is a Rattle from under the right side of vehicle. Now the vehicle is still under warranty and they look at this and tell us they found the problem. Going to order the part (naturally it's not covered under warranty). Once again I suggest to check the underneath the right side of vehicle. Serviceman was very polite and said he would get it fixed. All the parts came in even the factory recall parts that were out of stock (but at least we got them in and the issue taken care of). Picked up the vehicle when they called and said it was ready and drove it home and the sound barrier felt liner underneath the vehicle on the right side was loose. Plastic pieces were stripped out and I replaced it with some washers and a nut. The Rattle is gone now. I didn't realize that the factory warranty meant that you have to fix it yourself.

I had a great experience working with Aaron. He’s very friendly and knowledgeable and communicated with me throughout the whole process of tracking down exactly what I wanted with the features I was looking for. He was upfront about pricing and worked to get me the best deal without being pushy or trying to convince me to settle for anything besides what I had asked for. I am very pleased with my new car and the service I received at Pegues-Hurst. I definitely recommend and will be glad to work with them in the future if the need arises.

We visited this dealership to pick up a brand new motorhome with a Ford motor that needed service on its starter, a warranty-covered service considering it is brand new. We first walked into the showroom where at least two people were at their desks, not on the phone and with a clear view to where we were standing. After a few minutes of not even being acknowledged, we asked one of them for help. We stated the purpose of our visit and were directed to the service department around the corner of the building. We walked into the service department where there were at least three service reps at their desks, only one on the phone and again all with a clear view of where we were standing. There was also the cashier who was on the phone, and at least one person walking around in the cashier's office. After a few minutes of no acknowledgement, not even a wave, the cashier finished her call and asked what we needed. We again stated the purpose of our visit and this time were directed to the far opposite end of the building for the "heavy equipment" service department. As we walked into that department, someone was walking out into the garage. We waited several minutes before walking out into the garage ourselves where customers are not supposed to be to get someone's attention. They indicated that they would be up to the desk in just a moment. Several more minutes later, someone was walking through the department while on the phone and carrying a piece of equipment. Luckily, she stopped and asked if we had been helped to which we replied that we had not been even after quite a wait. She indicated that she would get someone, and after several more minutes, a representative, perhaps the manager by his seeming authority though that was never stated or confirmed, came to the desk. Once again, we stated the purpose of our visit. He retrieved the keys and said that he tried to start the engine the day it arrived a few times and it started successfully each time. Therefore, they did not do anything to it and did not try starting it after that first day of being in service. However, upon dropping off the motorhome, the problem was described in detail and would not present after sitting cold for some time; the problem surfaced only after being driven some distance or sitting cranked for some, presumably to heat up, though none of us is the mechanic. So, not only were all three departments we visited not concerned with giving attention to their customers, the heavy equipment service department was lazy in their diagnosis and could not have been less concerned whether the problem was corrected or we were stranded next time we drove anywhere and then stopped for gas. All of this, extremely poor customer service throughout the dealership and an apathetic and careless service department, after keeping the motorhome for two weeks before notifying us that it was "ready." Very poor "testing" occurred on day one, so why did they keep it for thirteen more days? I can't urge everyone enough to choose another dealership. You will only be disappointed with Pegues-Hurst.

Sick and tired of being treated like an inconvenience when I have service done. Never coming back here again and will NEVER buy another vehicle from this location. Way too many issues to type, but if you want service done here you had better leave it at 8am and don't wait in the waiting room cause you'll be there all day, then make sure you don't use their online service for scheduling because they don't honor their appointments. Also theyre more than happy to schedule your appointment at 12, then tell you the service department is on lunch for an hour. THEN WHY SCHEDULE APPOINTMENTS AT 12??? Been going here for 5 years and it seems like I started having issues about a year ago and it's just gotten worse.